We offer a full refund if the customer is not happy with the item.
The item must be sent back to us in its original packaging and in the condition it was sent to them.
We cannot refund the postage costs unless the item is damaged or not as described.
UK MUSIC AWARDS
You can contact us to discuss the problem on email to email@example.com
We can then decide together the best way forward.
Should you wish then to return the item please return in secure packaging within 14 days to;
c/o P J McAULAY
B7 LASER QUAY
Medway City Estate
Kent ME2 4HU
When received we will inspect and if applicable, process a refund.
Please note items which have been taken apart for any reason, are not subject to a refund
Should you have a problem with your purchase please follow these guidelines 1. contact us with your problem at firstname.lastname@example.org 2. We will then decide with you, whether there is another option. 3. If a return is to be made then it must be within 14 days of notification 4. Items to be returned must be securely packed and sent to Peter McAulay B7 LASER QUAY MEDWAY CITY ESTATE ROCHESTER KENT ME2 4HU