In the rare event that you wish to contact us about a problem with your item please follow this procedure 1. Contact us to discuss the problem on email to peter.mcaulay@btinternet.com 2. We will decide together the best way forward. 3. Should you wish then to return the item please return in secure packaging within 14 days to Peter McAulay B7 LASER QUAY Medway City Estate Rochester Kent ME2 4HU 4. When received we will inspect and if applicable process a refund. Please note items which have been taken apart for any reason are not subject to a refund