We offer a full refund if the customer is not happy with the item.
The item must be sent back to us in its original packaging and in the condition it was sent to them.
We cannot refund the postage costs unless the item is damaged or not as described.
UK MUSIC AWARDS
You can contact us to discuss the problem on email to firstname.lastname@example.org
We can then decide together the best way forward.
Should you wish then to return the item please return in secure packaging within 14 days to;
c/o P J McAULAY
B7 LASER QUAY
Medway City Estate
Kent ME2 4HU
When received we will inspect and if applicable, process a refund.
Please note items which have been taken apart for any reason, are not subject to a refund